I am unable to login to my account. What should I do?
1. Check your Login ID:
Make sure there are no extra spacing in your login ID.
Your login ID is not case-sensitive - both lowercase and uppercase will work just fine!
If you have forgotten your Login ID, you can submit a request with 'REQ KOOBITS ID' as the subject title at https://support.koobits.com/hc/en-gb/requests/new and we will attend to you in a jiffy.
2. Check your Password
Make sure the spelling is correct and there is no extra spacing in your password.
Select the 'Show' option beside the password field to see what you have typed.
Similarly, your password is not case-sensitive.
If you have forgotten your password, you can click on the 'Forgot Password' link below the password field to either recall password with a hint or reset the password via email.
Alternatively, you can also request for a password reset manually:
3. IOS Compatibility
Please note that KooBits Learning Portal requires iOS version 10 and above to be able to run smoothly.