Login Issues
I am unable to login to my account. What should I do?
1. Check your Login ID:
-
Make sure there are no extra spacing in your login ID.
-
Your login ID is not case-sensitive - both lowercase and uppercase will work just fine!
If you have forgotten your Login ID, you can submit a request with 'REQ KOOBITS ID' as the subject title at https://support.koobits.com/hc/en-gb/requests/new and we will attend to you in a jiffy.
2. Check your Password
-
Make sure the spelling is correct and there is no extra spacing in your password.
-
Select the 'Show' option beside the password field to see what you have typed.
-
Similarly, your password is not case-sensitive.